What's your shipping time?

Your doll will be delivered approximately 8-12 weeks we receive the payment. Wait times vary depending on brand, doll size, options requested and time of the year (orders placed shortly before Chinese New Year require an extra two weeks wait time). For specific wait times please check dolls’ product pages or ask us direct.

Generally we need 2-5 weeks for production (depending on the doll’s size and features) and 6-7 for transportation (by sea).

Wait time can be reduced by about 4 weeks by shipping the goods by air. The extra cost of approximately £200-300 (the amount varies depending on the volume of the parcel) will be the customer’s responsibility. Please contact us if you are interested in air shipping.


Is shipping free?

Yes, shipping is always free for the United Kingdom.


Will I have to pay VAT and custom duties on delivery?

*On orders received after 15/04/2023. No. You won’t have to pay any tax. All duties are settled by us in advance and included in the price you see.


What shipping companies do you use?

Currently all our dolls are delivered through UPS or DPD.


Can I pick up my package at the carrier's nearest office?

Certainly. You can request delivery at your address as well as at the nearest carrier’s warehouse for pickup. Please leave a note in the ‘note field’ of your order if you wish to take advantage of this special shipping arrangement. You can also choose a specific carriers’ office for pickup.


Is the package discreet?

Absolutely. Your doll will be delivered in a plain brown box. No markings indicate the content inside, the name of our company doesn’t appear either. Your doll will be labelled “mannequin” for custom clearance.


Can I track the shipping?

Sure. Once the doll is shipped we send you the package’s tracking number.


My tracking shows an incorrect package weight. Should I worry?

You’ve received your tracking and it shows that your package weighs 20 kg. However your doll weighs 35 kg. Don’t worry, our carriers always show a random package weight in their trackings. There’s no way to know why, what matters is that you shouldn’t worry. Your package contains the doll that you’ve ordered. Guaranteed.


Is your packaging secure?

Definitely. Your doll is packaged in a reinforced, double-walled carton box meant to withstand the different hazards that come with shipping. Inside the box a combination of textile and plastic materials ensure cushioning and absence of movement. So far we never had any occurrence of damage during transportation.