How to order?
From the body page you can customize your chosen body with the customization options available. Once you have gone through all the customization choices you’ll be able to add the doll to the cart.
From the gallery you order the doll exactly as seen in the pictures (with the exception of clothing and accessories. A random nice outfit in stock at time of shipping will be included in the package).
Payments can be made either by credit card or bank transfer. If you pay by credit card you‘ll be directed to the Paypal website. A Paypal account is not necessary to complete you credit card payment.
If you’d rather settle by bank transfer you will still enjoy the protection offered by Paypal. A Paypal account will be needed to make your transfer. Once your order is placed you will receive our Paypal invoice and a separate e-mail with all the information to complete your transfer. Please get in touch if you require help either setting up your Paypal account or completing your transfer.
What payments method do you accept?
You can settle your order through credit card, debit card, bank transfer (Paypal bank transfer) and Paypal Credit.
How will my purchase show on my credit card statement?
All transactions will read: TSDLTD. Nothing else.
Can I pay on instalments?
Sorry, we do not offer any type of financing or payment plans. We suggest contacting your credit card company; most major credit cards offer special financing plans at 0% interest.
Paypal credit can be an interesting option. No interests will be charged if you pay your doll in full in 6 months.
What happens after I order?
- Once your order is completed you will receive a confirmation email.
- As soon as your payment is confirmed your order will enter the production process.
- When your order is shipped, we will send you a tracking number.
- You will receive your doll 25-30 days after payment is confirmed, depending on size and features of the doll.
At any time during the ordering process, feel free to get in touch with us if you have any questions regarding your order.
Can I cancel my order?
Once the ordering process begins your order cannot be cancelled. However, if production has not started we can cancel your order less a 10% cancellation fee.
Do you accept returns?
Sorry, due to the nature of the products sold, returns or refunds cannot be accepted and all sales are final.